Supporting the High Street

Covid-19 Support and Advice

(updated:12 August 2021)

 We may be living with Covid-19 for some time, so we have to make long term adjustments and support our businesses to be safe and resilient during these difficult times. We want you to be kept informed about the latest government support available to small businesses, wherever you are based in the borough.

This information is relevant to:

  • hospitality services, including pubs, bars, restaurants and cafés,
  • tourism and leisure services, including hotels, museums, cinemas and amusement arcades, and
  • close contact services, including hairdressers, barbershops and tailors.

Track and Trace

Checking in and recording client visits

As restrictions ease and venues reopen it is essential that you have the right tools in place to help prevent transmission of COVID-19.

To support outbreak management, you must comply with the Collection of Contact Details Regulations. These require you to display an NHS QR code poster and request that customers and visitors check in to your premises.

For more information and how to access a QR Code Poster Runnymede Borough Council website here

Roadmap to re-opening the high street

Step 4 19 July 

We are now in Step 4, so what does that mean?

From Step 4, legal restrictions have been lifted, all businesses can open and the government is no longer instructing people to work from home. The government expect that businesses will need to take fewer precautions to manage the risk of COVID-19.  The Governemnet will continue to keep their guidance under review and will remove advice once it’s safe to do so. For more details go to the Gov.UK website here.

 Small business rate relief

Small businesses  who are not entitled to other types of relief and have a rateable value of less than £15,000,  may be entitled to other types of relief.

If the rateable value is less than £15,000 for the sole or main property, we will apply a percentage reduction. For a property with a rateable value of less than £12,000 the reduction could be as much as 100%.

To be eligible for this reduction please visist Runnymede Borough website here

Support funding for arts and heritage

The Arts Council England are making £160 million of emergency funding available for those organisations and individuals who will need it during this crisis, and we have also changed the funding requirements for individuals and organisations currently in receipt of our funding, to help alleviate pressure on them as best we can.


The National Lottery Heritage Fund has put together a £50million fund to support the heritage sector as an immediate response to the coronavirus (COVID-19) outbreak.  

 The UK-wide fund - money raised from The National Lottery - will address immediate pressures over the next three-six months for those organisations most in need. The funding will be open for applications within the next few days.